Refund and Returns Policy – Effective January 7, 2025
Introduction At QuickXSuri.com, we take great pride in offering high-quality newborn clothing. However, we understand that sometimes purchases don’t meet expectations. Our Refund and Returns Policy ensures that you can shop with confidence, knowing that we are committed to resolving any issues that may arise with your order.
1. Returns Policy
If you are not completely satisfied with your purchase, we accept returns within 30 days from the date of delivery. The following conditions must be met for a return to be eligible:
- Condition of the Item: The item must be in its original, unused condition, with all tags attached. It should be free from stains, odors, and signs of wear.
- Packaging: The item should be returned in its original packaging or a suitable protective alternative.
- Proof of Purchase: Please include your order number or proof of purchase when returning the item.
To initiate a return, please contact our customer service team at info@quickxsuri.com or call us at (678) 422-9519.
2. Refund Policy
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to the original payment method within 5-7 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
3. Exchanges Policy
We do not offer direct exchanges. If you need a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product.
4. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the damaged product, and once we receive the item, we will issue a full refund or send a replacement, depending on your preference.
- Reporting Damage: Please report any damage or defects within 7 days of receiving your order to ensure prompt processing.
- Proof of Damage: If the item is damaged, we may request photos of the defect to assist with the return process.
5. Non-Returnable Items
The following items are non-returnable:
- Gift Cards: Gift cards are not eligible for return or refund.
- Sale or Clearance Items: Items purchased on sale or in clearance may not be returned unless defective or damaged.
- Personalized Items: Any items that have been customized or personalized cannot be returned unless they arrive damaged or defective.
6. Shipping and Return Costs
You are responsible for the return shipping costs unless the item is defective or incorrect. To ensure the safety of your return, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items that are lost or damaged during return shipping.
7. Changes to the Refund and Returns Policy
We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
- Email: info@quickxsuri.com
- Phone: (678) 422-9519
- Address: 935 Bimini Ln, Forest Park, Georgia
- Website: quickxsuri.com